FAQs

Shipping

Do you offer free shipping?

Yes. Standard shipping is free on orders over $75 within the United States. Orders under $75 show the shipping cost at checkout before you pay.

How fast do orders ship?

Orders are processed in 1 to 2 business days. You get a tracking number by email as soon as each package leaves.

Why did my order arrive in more than one box?

Some products ship directly from the brands we partner with, so an order with items from several brands can arrive in separate packages. Each package gets its own tracking number.

Returns

What is your return policy?

Returns are free on every order. You have 30 days from delivery to send back items that are unworn and unused, with tags and original packaging. Sale items and anything marked "No Returns" are final sale. Read the full return policy.

How do I start a return?

Email info@pickleballsuperstore.com with your order number. We reply within one business day with a prepaid return label.

Can I exchange for a different size or color?

We do not do direct exchanges. Start a free return and place a new order for the size or color you want; that is the fastest way to get it.

My item arrived damaged or wrong. What now?

Email us right away with your order number and a photo. We will replace or refund it at no cost to you.

Products

How do I choose a pickleball paddle?

Start with three things: weight (lighter paddles are faster at the kitchen line, heavier ones add power), core thickness (thicker cores, around 16mm, give more control; thinner cores, around 13 to 14mm, give more pop), and shape (elongated paddles add reach, standard shapes give a larger sweet spot). Every paddle page lists these specs so you can compare.

Are the products authentic?

Yes. Every product is sold by us or shipped directly by the brand that makes it.

Contact

How do I reach you?

Email info@pickleballsuperstore.com. We answer within one business day.