FAQs

SHIPPING, RETURNS, EXCHANGES

Pickleball Superstore offers free shippingfor all Continental US orders of $50 USD or more in value.

All Continental US orders under $50 USD will include a flat rate $4.95 fee for shipping.

Expedited orders in the Continental US will include a flat rate $25 fee for shipping.

Non-Continenal US orders will include a flat rate $15 fee for standard shipping and a $45 fee for expedited shipping.

Non-US, International shipping fees will be calculated by a Shopify process depending on order weight and shipping destination.

Your order will be processed as soon as possible, however it may take 2-3 business days to process. We are closed on the weekends, so orders received on Friday afternoon will ship on a following business day.

If you'd like to return a product, please mail it back to us at: 14662 Franklin Ave Unit F, Tustin CA 92780.

Our return policy is 30-days after the date of purchase for a full refund.

Once your return is received, the refund will be applied to your original method of payment. Please allow 2-3 business days for your return to be processed. Please note, depending on your credit card or bank, it may take 2-10 business days for the refund to post to your account.

We currently do not offer exchanges. The best process is to return the product(s) you purchased and re-order the new product(s) you want. This keeps things simple!

REwards Program

Our Rewards program is FREE to enroll. Actually, when you enroll we'll issue you 500 points! This is equal to a $5 off coupon code.

Once you create an account, you will be able to see all your point balance, set your birthday, set your anniversary and review a list of program specific FAQs.

A pop-up will appear when you login to your account or you can always click on the "Earn Rewards" button in the bottom right of the screen.

Miscellaneous

We will match or beat any competitors published prices.

The process does require some information however. If you see a product listed at a lower price elsewhere, this is all we require:

- We must verify that the website you want to price match is legitimate and an authorized dealer of the products they sell.

- We must confirm that the competitor has the same size and product in stock and ready to ship. If the same size and product is out of stock on the competitor's website, we are unable to match their price.

- We must confirm if the competitor charges sales tax and/or shipping fees since these are added to the final price of the product. 

Once these points have been confirmed, contact us at info@pickleballsuperstore.com.

Outside of our standard Return Policy, you can contact the paddle manufacturer for their standard warranty. You'll need to keep and use your purchase receipt.

Keep in mind that your paddle must have an actual defect to be considered for a warranty review. Paddles affected by normal wear and tear, abuse and negligence will not be accepted.

Normal wear includes faded graphics, small dents or scratches (which don’t affect play) and markings/residue left by pickleballs on the face.

You should keep your paddle out of extreme temperatures and humid conditions to prevent early decomposition, and never use your paddle to hit anything other than a pickleball. Most manufacturers will not take back paddles that have been tampered with (re-glued, grip changed, etc.) or those that have been marked with permanent identification.

We do not wholesale products listed on our website.

Do you own a brand and want to list products for sale on our site? We are open to speaking and exploring options. Please contact us at sales@pickleballsuperstore.com.

We'd love to speak to you further to explore options. We have a robust affiliate program in the works. Contact us at info@pickleballsuperstore.com or keep in touch with future email announcements.