Refund policy

Returns are free on every order. If something is not right, send it back within 30 days of delivery and we will email you a prepaid return label. No forms, no restocking fee.

How to start a return

1. Email info@pickleballsuperstore.com with your order number and the item you are sending back.
2. We reply within one business day with your prepaid return label.
3. Pack the item, put a note with your name and order number inside, attach the label, and drop it off.

What we can take back

Items need to be unworn and unused, with tags attached, in their original packaging. If you have played with a paddle and it has a defect, that is a warranty claim, not a return, and we handle those too. See Paddle warranty.

Final sale

Sale items, anything marked No Returns on the product page, and gift cards are final sale.

Refunds

Once your return reaches us and passes a quick check, we refund you to your original payment method and email you when it is done. Your bank may take a few days to post it.

Exchanges

The fastest way to get a different size or color is to start a free return and place a new order for the one you want. That way the new one ships right away instead of waiting on the return.

Damaged, defective, or wrong item

Email us right away with your order number and a photo. We will send a replacement or a full refund, including shipping, at no cost to you.

Orders with more than one box

Some items ship directly from the brands we partner with. Returns for those still come through us: email us and we send the label and handle the refund, so you only ever deal with one store.

Questions

Email info@pickleballsuperstore.com. A real person replies within one business day.